writes Great Customer Technical Documents

DESKTOP PUBLISHING TOOLS:

FrameMaker (this is the gold standard for developing customer documentation)

Microsoft Word (if you require universal collaboration, this is the one to use)

Serif PagePlus, Adobe PageMaker, and others (even vi, which was doable – but ...)

 

DESIGN AND PRODUCTION TOOLS:

Adobe Acrobat

Adobe Photoshop, Illustrator and other bitmap and vector-based graphics tools

Screen Print Platinum and other screen-capture applications

Other production technologies, lots of them. What this means is, if you’ve got it, I can use it.

 

PROFESSIONAL SKILLS:

Lead/supervisor

Research and interpersonal skills

Document and graphic design

Illustration, photography

Video scripts and development

Usability verification

Production for print, Web, CD

Document-to-print troubleshooting

Document-to-Web troubleshooting